Back Office Site Manager

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Date Posted At Nov 09, 2014

Description and Requirement

Primary Job Responsibilities:

  • Manage the daily activities at the Back Office Site: arranging resources for shifts, ensuring resources are allocated to their tasks accordingly, ensuring each shift is properly staffed: shift managers, supervisors, validators
  • Be on site, ensure Back Office work is executed according to guidelines and act as a Subject Matter Expert for Back Office activities
  • Responsible for QAT's (Quality Assurance Technicians) training to ensure staff is fully trained for the required tasks and activities.
  • Manage the training team: ensure preparation of relevant training materials, ensure training is executed according to requirements
  • Manage the data team: ensure data activities are executed to ensure customer environments are ready on schedule and on an ongoing basis
  • Ensure ongoing performance measurements and corrective action is taken according to agreed performance procedure
  • Responsible for other site deliverables and ensure they are executed on time: reports, support for other Trax offices and other activities if required
  • Manage the communication channels with Trax Offices/other back offices and representatives including data specialists and project managers
  • Arrange training sessions for relevant projects and ensure resources are training in adherence to the tasks they are required to execute
  • Ensure site infrastructure – internet, power, transportation– is in order. If not, report to Head of Global Office Operations and take necessary steps to recover faults
  • Being the daily point of contact for employee HR issues
  • Being the daily point of contact for the back office administration

Key Attributes

  • A “can do” attitude and willingness to go the extra mile when required
  • Ability to cope under pressure
  • Excellent English verbal and written communication skills,
  • Excellent interpersonal skills, time management, problem solving and multi-tasking abilities

Experience required

  • Experience managing cross-functional team of direct reports
  • Experience in back office activities  - A+

Benefits

Experience Length
Work Level
Mid level
Employment Type
Full Time
Qualification
Unspecified
Salary
Locked
Myjobs Myanmar
View profile
Industry
Recruitment
Company size
11-50
Founded in
2012
Location
Yangon, Yangon, Myanmar

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