Customer Service Manager

Description and Requirement

• Oversee and manage the customer service team to ensure excellent service delivery
• Develop and implement strategies to improve customer satisfaction and retention
• Handle escalated customer inquiries and complaints, providing timely and effective resolutions
• Collaborate with other departments to optimize processes and enhance the overall customer experience
• Monitor team performance metrics and KPIs to drive continuous improvement
• Conduct regular training and coaching sessions to ensure high levels of customer service standards
• Stay up-to-date with industry trends and best practices to provide innovative solutions

Requirements

• Bachelor's degree in Business Administration, Logistics, or related field
• 4 years of strong customer service experience in any logistics industry, third party logistics or freight forwarding companies
• Experience in border logistics and international trade operation is preferred
• Good understanding of shipping documents used in 3PL logistics trade
• Excellent communication skills with clients, team members and stakeholders.
• Proficient in using customer matrix creation
• Office Hour - 8:30 AM - 4:30 PM (6 Days)