Dimensions of Role:
Develop and Upgrade the relevance feedback mechanism with community desires.
Train and support to project and programme to aware feedback and accountability knowledge.
To support project/programme team for establishing feedback mechanism in community.
Ensure proper feedback data collection against guideline of organizational Feedback Mechanism.
To provide guideline and note for community awareness session for strengthening our feedback system by raise the community voices and opinion on our implementations.
Held the meeting with various community such as men, women, boys and girls to listen the community voice for improving program/project quality.
Organize and lead the repose of community feedback with timely and effectively.
To provide analysis of feedback data to HPUM and CO M&E specialist regularly.
Maintain and kept database by coordinate with project team and M&E staff.
Monitor the quality of implementation and act as accountability focal point projects
Regularly informed the related feedback information to HPUM and CO MER Specialist.
Lead regular assessment and review sessions on the stratification level and met with project’s feedback related indicators.
Organize and inform to respective focal for response the appeal compliant of community including communities’ compliant related with CoC, Fraud and Safeguarding Children and Young People issues.
Key End Results and Typical Responsibilities:
1. Develop/Upgrade the beneficiary feedback / complaint addressing mechanism under the supervision of M&E specialist ensure it is working according to the core humanitarian standards
2. Develop IEC materials such as child and/or user friendly to aware community
3. Support to programme /project team to ensure the feedback mechanism establishment, awareness session and regular data collection in community level.
4. Keeping record and regular submit the finding and result of project/program to upper level management.
5. Lead and supervise the community feedback related meeting, data collection and sharing session in community level.
The incumbent must be prepared to travel within the designated operational areas of Rakhine State and should be able to manage large amounts of quantitative data effectively with supervision and guidance by HPUM and MER Specialist.
Qualifications, Skills & Experience:
Good negotiating skills, Conceptual and analytical skills, problem solving skill
Planning and monitoring, Coaching, mentoring, training and facilitation skills
Ability to maintain strategic vision and link with everyday work
Clear and effective communication that builds relationships in order to influence others
Proactive, demonstrates record of creativity and entrepreneurship
Accountability and responsibility for own performance, Promotes team work and cooperation, Strong understanding and passion for coordination of team members
Demonstrate high degree of professionalism and integrity, Confident in taking initiative and exploring new opportunities
At least three years of progressive work related experience, Willingness to travel to remote areas
Understanding of humanitarian issues, Strong accountability knowledge and Systems experience
Understanding of participatory and child friendly feedback meeting and session including girls and women participation, Understanding of integrated development issues and child rights
Experience utilizing computers including word processing, spreadsheet and other software packages.