Bachelor degree in Engineering or equivalent.
Working Experience of more than 12 year including Manger /Sr. Manager level or above.
Reporting to VP-Operation for day to day activity, performance & updates.
Able to handle the team of 20 to 30 members.
Contribute to the achievement of the strategic objectives of the sector through performing own
responsibilities and managing direct reports performance.
Set the department’s goals and objectives and ensure the cascading of such to reporting
sections, and guide their achievement.
Contribute to the development of the sector’s policies, procedures and processes through
providing input as advised by the direct supervisor.
Provide direction and advice to the direct reports in performing their delegated responsibilities.
Ensure the ongoing development of the department’s employees, and assure the developmental
activities of direct reports.
Oversee the overall performance of direct reports and ensure KPI’s are well communicated and
Ensure effective identification, allocation and utilization of the division’s resources.
Lead and Oversee operations and maintenance of Field maintenance of Campana & HTI Fiber
Network (including FTTX, DIA services, DF Links, Customer Complaints, NOC updating) to
ensure maintaining constant availability, optimal functionality and performance of Network
Ensure the optimal managing of the day-to-day operations for Fiber Infrastructure & ensuring that
operational processes are implemented as designed and comply with established standards and
procedures, employees are motivated, understand what is expected of them and perform
according to the designated standards.
Recommend tools and resources developments to improve operation excellence and quality
standards to meet quality objectives
Decision making towards prioritization of faults as well as projects during the multiple cause
Work towards maintaining the time Management & MTTR as per the industry standard
Work directly with Engineering teams & NOC to implement the new projects and delivery.
Ensuring proper spare availability during day to day activity.
Ensure a proper coordination with Operations Acceptance to manage software versions,
upgrades, compatibility, and maintenance and help ensure proper adherence to procedures and
compliance to change management and configuration management units’ guidelines.
Lead and manage the daily work order customers activation in related to service patching,
configuration, system activation and service disconnection.
Lead and build professional relationships with Fiber network operations managed services
providers and vendors to help ensure continuous support is provided and delivery on agreed
Service Level Agreements (SLA’s).
Preparation and verification of monthly and yearly budgets.
Report to management with regards to anticipated costs/revenues, areas of any unsatisfactory
performance and potential performance improvement opportunities.