Assistant General Manager – CS / Call Center
Job Summary
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- Minimum Qualification: Bachelor
- Experience Level: Management level
- Experience Length: 8 years
Job Description/Requirements
Job Description
- Develop objectives for the call center’s day-to-day activities
- Providing help to customers using your organization’s products or services
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
- Managing a large number of incoming calls and emails
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Training staff to deliver a high standard of customer service
- Improving customer service procedures, policies and standards for your organization or department
Job Requirement
- Bachelor’s degree and any master degree related with applied position
- 3 to 5 years experiences in similar position and 8 to 10 years in related fields.
- Knowledge of performance evaluation and customer service metrics
- Outstanding communication and interpersonal skills, Positive and patient
- Excellent organizational and leadership skills with a problem-solving ability
- Ability to translate your skills to other employees through training and mentoring
- Previous Experiences and success story is essential to present.
- Strong written and verbal communication skills are a necessity for this position
- A suitable candidate for this position must have great computer skills and demonstrate high proficiency in the use of Ms Word, Ms Excel, and PowerPoint
- Must be willing to travel work extended hours , weekends and holiday

