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Job Summary

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  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 8 years

Job Description/Requirements

Job Description

  • Develop objectives for the call center’s day-to-day activities
  • Providing help to customers using your organization’s products or services
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
  • Managing a large number of incoming calls and emails
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Training staff to deliver a high standard of customer service
  • Improving customer service procedures, policies and standards for your organization or department

Job Requirement

  • Bachelor’s degree and any master degree related with applied position
  • 3 to 5 years experiences in similar position and 8 to 10 years in related fields.
  • Knowledge of performance evaluation and customer service metrics
  • Outstanding communication and interpersonal skills, Positive and patient
  • Excellent organizational and leadership skills with a problem-solving ability
  • Ability to translate your skills to other employees through training and mentoring
  • Previous Experiences and success story is essential to present.
  • Strong written and verbal communication skills are a necessity for this position
  • A suitable candidate for this position must have great computer skills and demonstrate high proficiency in the use of Ms Word, Ms Excel, and PowerPoint
  • Must be willing to travel work extended hours , weekends and holiday

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