Assistant General Manager - Customer Care
Job Summary
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- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 10 years
Job Description/Requirements
Job Description
- Supervise day-to-day operations in the customer service department
- Create effective customer service procedures, policies , and standards
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basic
- Implement an effective customer loyalty program
- Providing help to customers using your organization’s products or services
- Training staff to deliver a high standard of customer service
- Improving customer service procedures, policies and standards for your organization or department
- Meeting with other managers to discuss possible improvements to customer care
Job Requirement
- Bachelor’s degree and any master degree related with applied position
- A minimum of 8
- 10 years’ proven experience in a customer service position.
- Good understanding of management practices and techniques
- Knowledge of performance evaluation and customer service metrics
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- Ability to translate your skills to other employees through training and mentoring
- Previous Experiences and success story is essential to present.
- Strong written and verbal communication skills are a necessity for this position
- A suitable candidate for this position must have great computer skills and demonstrate high proficiency in the use of Ms Word, Ms Excel, and PowerPoint
- Must be willing to travel work extended hours , weekends and holiday

