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Job Summary

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  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description/Requirements

Job Description

  • Supervise day-to-day operations in the customer service department
  • Create effective customer service procedures, policies , and standards
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basic
  • Implement an effective customer loyalty program
  • Providing help to customers using your organization’s products or services
  • Training staff to deliver a high standard of customer service
  • Improving customer service procedures, policies and standards for your organization or department
  • Meeting with other managers to discuss possible improvements to customer care

Job Requirement

  • Bachelor’s degree and any master degree related with applied position
  • A minimum of 8
  • 10 years’ proven experience in a customer service position.
  • Good understanding of management practices and techniques
  • Knowledge of performance evaluation and customer service metrics
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Ability to translate your skills to other employees through training and mentoring
  • Previous Experiences and success story is essential to present.
  • Strong written and verbal communication skills are a necessity for this position
  • A suitable candidate for this position must have great computer skills and demonstrate high proficiency in the use of Ms Word, Ms Excel, and PowerPoint
  • Must be willing to travel work extended hours , weekends and holiday

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Yangon
| Full Time |
$ Confidential
2mos
Yangon
| Full Time |
MMK 200,000 - 400,000
2mos