Provide Technical Support and Training
Technology assistants provide technical support for using computer accessories and computer software programs, such as teaching a user how to access email. They also answer questions about properly using computer applications and hardware.
Troubleshoot Software Issues
Technology assistants troubleshoot computer software problems to isolate technical issues and determine their cause.
Perform Computer Maintenance
Technology assistants perform computer maintenance to keep programs and hardware functioning smoothly. This includes installing updates and new software, performing hardware cleanup, and physically cleaning computers and equipment.
Technology assistants replace nonfunctioning accessories like mice, monitors, and keyboards as needed.