· Gather business requirements from a diverse number of users and translate requirements into scalable solutions.
· Work together with Senior Business Analyst to consult with the business to identify and define business requirements and initiate and prioritize enhancement, gap analysis, and prepare user stories.
· Hands on configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
· Manage Salesforce.com CRM application including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
· Perform Salesforce.com systems maintenance, environment refresh, data integration duties
· Responsible for the company’s relationship with Salesforce.com and the setup and administration of Salesforce Platform.
· Create Salesforce.com design specs and configure Salesforce.com objects, fields and functionality
· Stay current with Salesforce releases and corresponding documentation
· Handles multiple competing priorities in a fast-paced, deadline-driven environment
· Bachelor’s degree in any Science or Mathematics field
· Fresh graduates welcome
· Strong business analysis and functional understanding, including requirements gathering, creating/deploying solutions to end users.
· Strong problem-solving skills and ability to assess a problem and determine an effective course of action with sustainable solution.
· Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
· Excellent customer service skills, including strong ability to determine customer needs and provide appropriate solutions.
· Strong understanding of Agile based development practices and Sprint planning strategies.
· Highly organized, detail oriented, and ability to work independently.
· Ability to handle competing priorities in a fast paced, deadline driven environment.