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CB

Call Center Agent (Management Trainee/ Management Associate)

Job Summary

Call Center Agent

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Requirement

  • Qualification: Any Graduate
  • Experience: Preferably minimum 3 months in call center.
  • Computer: Basic Microsoft office Application, internet & email at working level
  • Language: English 4 skill with at least proficiency of IELTS Band 6 in each skill or equivalent TOFEL score, and bilingual.
  • Attitude: Can-do attitude with willingness to learn, customer-oriented, sales-oriented, integrity, respectful and courteous.
  • Basic Knowledge: Myanmar Banking Industry, Product and Processes knowledge, , Listening skill, Understanding Skill, Customer service soft skill and personal and telephone sales skill
  • Preferable previous sector: Customer service/ Call Center/ Telephone Operator.
  • Flexibility: ability to work night shifts.
  • Foreign Degree or Working Experience will consider as advantage

Responsibilities

  • Handle inquiry and complains through phone
  • Researching required information using available resources
  • Escalate prioritized cases and complains to the leader
  • Updating customers’ and callers’ data
  • Explain and sell any suitable products to the callers
  • Obtaining and Evaluating all relevant data to handle complaints and inquires
  • Managing Administration, communication and coordinating with internal departments

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