Call Center Agent (Management Trainee/ Management Associate)
Job Summary
Call Center Agent
- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 2 years
Job Description/Requirements
Requirement
- Qualification: Any Graduate
- Experience: Preferably minimum 3 months in call center.
- Computer: Basic Microsoft office Application, internet & email at working level
- Language: English 4 skill with at least proficiency of IELTS Band 6 in each skill or equivalent TOFEL score, and bilingual.
- Attitude: Can-do attitude with willingness to learn, customer-oriented, sales-oriented, integrity, respectful and courteous.
- Basic
Knowledge: Myanmar Banking Industry, Product and Processes knowledge, ,
Listening skill, Understanding Skill, Customer service soft skill and
personal and telephone sales skill
- Preferable previous sector: Customer service/ Call Center/ Telephone Operator.
- Flexibility: ability to work night shifts.
- Foreign Degree or Working Experience will consider as advantage
Responsibilities
- Handle inquiry and complains through phone
- Researching required information using available resources
- Escalate prioritized cases and complains to the leader
- Updating customers’ and callers’ data
- Explain and sell any suitable products to the callers
- Obtaining and Evaluating all relevant data to handle complaints and inquires
- Managing Administration, communication and coordinating with internal departments

