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Job Summary

We are looking for Call Center Agent positions.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Job Requirements;

- Provide first level contact and convey resolutions to customer issues
- Mainly answer phone calls professionally and handle customer complaints (both technical and
non-technical)
- Respond to customer’s general inquiries billing, sales (price and plan, promotion period), internet
coverage area, and also provide product and service information to customers
- Route calls to appropriate resource and follow up customer calls when necessary and also
keep records customer’s feedback
- Keep phone calls records exactly and timely with Excel and report to relevant department daily
and monthly via email at every morning
- Do tasks given by Manager and others immediate duties depend on condition


Requirements;

- Any graduated
- Call center and customer service experience may be required
- Handling and replying to customer inquiries through phone and email
- Must have able to work day and night duty
- Able to use MS office tools specially in Excel

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Yangon
| Full Time |
$ Confidential
5d