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Rent2Own

Call Center Manager (Customer Service Department)

Job Summary

Call Center Manager (Customer Service Department)

  • Minimum Qualification: Unspecified
  • Experience Level: Management level
  • Experience Length: 2 years

Job Description

Call Center Manager (Customer Service Department)
Responsibility
  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics
  • Prepare reports for different departments or upper management 
  • Perform other duties as assigne    

Qualifications


  • Minimum 2 years Call Centre Management experience     
  • Bachelor Degree or COPC knowledge is a plus
  • Excellent verbal, written and interpersonal communication skills
  • Working language being English, the candidate's skills must be close to fluency
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with google products (Docs, sheets and slides)
  •  

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Yangon
| Full Time |
$ Confidential
1mo
Yangon
| Full Time |
$ Confidential
1mo
Yangon
| Full Time |
MMK 400,000 - 600,000
1mo