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Job Summary

Cash Collector

  • Minimum Qualification: Unspecified
  • Experience Level: Mid level

Job Description

Debtor Collector (Cash Collector)

Jobs Responsibilities

  • Keep track of assigned accounts to identify outstanding debts

  • Plan course of action to recover outstanding payments

  • Locate and contact debtors to inquire of their payment status

  • Negotiate payoff deadlines or payment plans

  • Handle questions or complaints

  • Investigate and resolve discrepancies

  • Create trust relationships with debtors when possible to avoid future issues

  • Update account status and database regularly

  • Alert superiors of debtors unwilling or unable to pay when necessary

  • Comply with requirements when legal action is unavoidable

  • Manage multiple accounts for delinquency and debt collection efforts

  • Compile reports on delinquent accounts and report missed payments to credit bureau

  • Report address changes and maintain files regarding debtors for correct and current contact information

  • Investigate and resolve complaints regarding incorrect debt collection attempts

  • Send out past due notices for delinquent accounts or for missed settlement payments

  • Locate and contact debtors about outstanding obligations

  • Other duties assigned by Management


  • Age not more than (45)

  • Qualification level of a diploma holder in business/accounting or equivalent

  • 2+ years of debt collector experience

  • Must have strong work ethics

  • Must be well organized and a self-starter

  • Must be able to follow standard filing procedures

  • Detail oriented, professional attitude, reliable

  • Proficient in utilizing of MS Office Software (Word, Excel, PowerPoint, Outlook), E-mail, Internet and capable of typing both English and Myanmar

  • Possess strong organizational and time management skills

  • Ability to communicate effectively verbally and in writing

  • Ability to interact with employees and vendors in a professional manner

  • Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

  • Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately

  • Customer service – this is primarily a customer-facing role, so experience providing customer service or working in telemarketing is vital

  • Negotiation – debt collectors work with customers to resolve their debts, either through a payment plan or a lump-sum settlement amount

  • Persuasion skills – to convince debtors that they need to quickly resolve their outstanding debts and bring their accounts current

  • Patience and diligence –especially helpful when tracking down debtors and dealing with customers who avoid calls from debt collectors or quickly hang up

  • Problem-solving skills – to develop payment plans, manage customers whose debts are particularly difficult to resolve, and ensure that slow-moving accounts are paid off

Personal Attributes

  • Meticulous, analytical and organized

  • Integrity

  • Report writing skills

  • Initiative and good negotiation skills

  • Creative Personality

  • Time Management and Risk Management skills

  • Outgoing, enthusiastic personality with strong leadership skills

  • Strong communication and interpersonal skills

  • Coaching Skills

  • Detail-oriented

  • Persuasive and credible influencing skills

  • Strong customer focus, business development and entrepreneurial skills

Other Information

  • Salary: USD (300) (Equivalent Kyats) or DEPENDENT ON APPLICANT'S QUALIFICATIONS

  • Job Type: Full Time, Part Time

  • Contract Type: Fixed-Term Contract

  • Benefits: Variable Bonuses ( Performance, Allowances and etc.)

  • Location: Central Tower (Kyauktada Township, Yangon)

  • Working hours: 9am to 5.30pm, Monday through Saturday except for Saturday which is 9am to 3.30pm,

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| Full Time |
$ Confidential
| Full Time |
$ Confidential
| Full Time |
MMK 400,000 - 600,000