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Job Summary

manage 3PL/4PL client accounts to ensure smooth client business integration and drive client satisfaction

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Job Responsibilities

Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Coordinate and prepare documents on business integration, including processes and system setup
Gather and report client operational results in comparison to KPIs set in service level agreements
Identify opportunities to expand services provided to clients, introduce additional values added services to clients and share leads with Business Development
Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely
Prepare, manage and schedule business communications and business review meetings with clients' management teams
Identify and support streamlining of existing business processes to ensure DKSH profitability
Act as a front-line DKSH representative with the Client Management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
Act as a DKSH representative to communicate relevant issues to clients' management teams

Manage and oversee team’s delivery of team/function goals to drive execution against goals set
Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals
Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

Job Requirements

Bachelor’s degree in Business Administration, or an equivalent degree

Minimum five years’ experience in a similar role
Minimum three years’ experience in a managerial capacity

Demonstrate strong understanding of clients' industry/business/products
Demonstrate strong client management and communication skills
Proven project management skills
Strong analytical background and knowledge of statistical analysis methods
Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
Demonstrate fluency in English, both written and spoken
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

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| Full Time |
MMK 1,000,000 - 1,500,000