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Community Consultation and Referral Technical Assistant

Job Summary

Duty station: Thet Kael Pyin & Maw Tin Ngar Camps, Sittwe, Rakhine State

  • Minimum Qualification: Bachelor
  • Experience Level: Executive level
  • Experience Length: 3 years

Job Description/Requirements

Role and responsibilities

Generic responsibilities

These responsibilities shall be the same for all positions with the same title. The responsibilities shall

be short and essential. Details belong in the Work- and Professional Development Plan.

1. Adhere to NRC policies, tools, handbooks and guidelines.

2. Assist with the implementation of complaints and feedback mechanisms and referral system

according to plan of action.

3. Prepare and develop status reports as required by management.

4. Ensure proper filing of documents.

5. Provide inputs for increased accessibility of complaints and feedback mechanisms and

referral system to target beneficiaries most in need, and for new and better ways to assist.

6. Promote and share ideas for technical improvement.

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of

operation, strategic focus and type of programme intervention. This section shall be revised whenever

a new employee is hired or the context changes significantly.

 Oversee the complaint & feedback mechanism (CFM) activities which have been in place

where Thet Kael Pyin and Maw Tin Ngar camps under the direct supervision of CCR Officer

 Support the development of gender- and age-sensitive awareness materials on the complaints

and feedback mechanisms in place.

 Contribute to raising the awareness on the complaints and feedback mechanisms and

community hotline in place among beneficiaries and target communities

 Provide proper and effective response to the complaints and feedback received, in compliance

with relevant guiding principles and the established procedures.

 Assist the monitoring of accessibility, effectiveness and efficiency of the complaints and

feedback mechanisms in place.

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

 Experience from working directly with affected/local communities within an international or

local organization in a humanitarian/recovery context.

 Previous experience from working in complex and volatile contexts.

 Previous experience in handling complaints and/or referrals is desirable but not essential

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