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Customer Care (System Team)-Team Manager

Job Summary

- Understand the Call Center System and able to excute the required configuration/Operation - Good in communicating between Call Center System users

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description

'- Take initiative of the Call Center System Related Task/Activities to finish within targeted timeline without any error or service impact

- Collect the functional requirements from the Call Center System users to prepare technical documentation such as PRD in improving system capabilities. Maintain System change records.

- Manage technical aspects of Caring & CRM’s Projects and initiatives

- Maintain, follow up and feedback for stability of systems used in Caring & CRM by working with respective technical team and respective stakeholders

'-Skill transfer to team members about technical aspects and managerial perspective

'- Bachelor’s degree or Experience in Call Center System is required

- Focusing on System stability and System availability

- Communicate/Negotiate with stake holders and Call Center IT team/ Vendors


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| Full Time |
MMK 200,000 - 400,000
| Full Time |
MMK 200,000 - 400,000
| Full Time |
$ Confidential