Customer Care (System Team)-Team Manager
Job Summary
- Understand the Call Center System and able to excute the required configuration/Operation - Good in communicating between Call Center System users
- Minimum Qualification: Bachelor
- Experience Level: Management level
- Experience Length: 3 years
Job Description/Requirements
'- Take initiative of the Call Center System Related Task/Activities to finish within targeted timeline without any error or service impact
- Collect the functional requirements from the Call Center System users to prepare technical documentation such as PRD in improving system capabilities. Maintain System change records.
- Manage technical aspects of Caring & CRM’s Projects and initiatives
- Maintain, follow up and feedback for stability of systems used in Caring & CRM by working with respective technical team and respective stakeholders
'-Skill transfer to team members about technical aspects and managerial perspective
'- Bachelor’s degree or Experience in Call Center System is required
- Focusing on System stability and System availability
- Communicate/Negotiate with stake holders and Call Center IT team/ Vendors
-CCNA

