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MPT

Customer Care (System Team)-Team Manager

Job Summary

- Understand the Call Center System and able to excute the required configuration/Operation - Good in communicating between Call Center System users

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description

'- Take initiative of the Call Center System Related Task/Activities to finish within targeted timeline without any error or service impact


- Collect the functional requirements from the Call Center System users to prepare technical documentation such as PRD in improving system capabilities. Maintain System change records.


- Manage technical aspects of Caring & CRM’s Projects and initiatives


- Maintain, follow up and feedback for stability of systems used in Caring & CRM by working with respective technical team and respective stakeholders


'-Skill transfer to team members about technical aspects and managerial perspective

'- Bachelor’s degree or Experience in Call Center System is required


- Focusing on System stability and System availability


- Communicate/Negotiate with stake holders and Call Center IT team/ Vendors


-CCNA 

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