'- Take initiative of the Call Center System Related Task/Activities to finish within targeted timeline without any error or service impact
- Collect the functional requirements from the Call Center System users to prepare technical documentation such as PRD in improving system capabilities. Maintain System change records.
- Manage technical aspects of Caring & CRM’s Projects and initiatives
- Maintain, follow up and feedback for stability of systems used in Caring & CRM by working with respective technical team and respective stakeholders
'-Skill transfer to team members about technical aspects and managerial perspective
'- Bachelor’s degree or Experience in Call Center System is required
- Focusing on System stability and System availability
- Communicate/Negotiate with stake holders and Call Center IT team/ Vendors