• Responsible for activities related customer satisfaction
• Responsible to received customer complain, analysis and find solution with related member for prevent actions.
• Keeps continue to follow up on service advisor until problem solves
• Maintain customer retention and support to increase service traffic.
• Conducts activities related customer satisfaction including post service follow up activities.
• Perform service due reminder follow up activities to JLR customer
• Report service advisor advisor/workshop manger/AFS manger in case customer claim happens.
• Conducts internal sharing and campaign related customer satisfaction
• Pro active follow up activity for appointment customer
• Daily/Weekly/Monthly basic monitoring and reporting for CRM result
• Ensure the money intended for payment is safe and secure by keeping it in the correct place.
• Well skill in Computer & English
• Customer focused and service mindset
• Encourage technical knowledge & analysis skill
• Well communication skill (writing & speaking)
• Problem Solving
• Information seeking
• Listening, Understanding & Responding