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Kerry Logistics Myanmar

Customer Service Executive ( Expert with Thai Language)

Kerry Logistics Myanmar

Customer Service & Support

Shipping & Logistics $ Confidential
4 weeks ago

Job Summary

The Customer Service Executive is responsible for providing effective customer service for all internal and external customers .

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:4 years

Job Description/Requirements

  • To represent the company as the contact person with the customer.
  • Monitor and maintain the company’s reputation and upholding the company’s values.
  • Responsive of day to day customers inquires and coordinate with operations team to solve all challenges via incoming call and/or email.
  • Maintain good relationship and network connections among customers, suppliers, sales & marketing, operations, finance & accounting and other related parties.
  • Open job in the system, communicate with operations team members to deliver the order instruction from customer within a definite timeline.
  • Prepare verification report before issuing the invoice and send to the customers.
  • Keep records of customer interactions, process customer accounts and properly file documents.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Take ownership of customer’s issues and follow up problems and offer solution.
  • Understanding the overall process, Sales & Marketing Strategies & action plan, system and operations process until invoice are paid.
  • Cooperate with finance & account to monitor AR invoice and follow up for payment and accrue report.
  • Need to go and coordinate with ground operation if necessary as assigned.

Requirements 

  • Any Bachelor Degree
  • Above 3 years of experience in Customer Service-related field 
  • Must be able to read, write and speak English very good level.
  • Must have knowledge of transport, warehousing, export & import process 
  • Proficient computer skills (included Microsoft/Excel etc.)
  • Must have Problem Solving Skills with positive mind-set 
  • Able to work under pressure, adaptability and well organize.
  • Software user friendly.

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