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Job Summary

The Customer Service Executive is responsible for providing effective customer service for all internal and external customers .

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

  • To represent the company as the contact person with the customer.
  • Monitor and maintain the company’s reputation and upholding the company’s values.
  • Set up and develop individual selling product and services
  • Responsive of day to day customers inquires and coordinate with operations team to solve all challenges via incoming call and/or email
  • Maintain good relationship and network connections among customers, suppliers, sales & marketing, operations, finance & accounting and other related parties
  • Open job in the system, communicate with operations team members to deliver the order instruction from customer within a definite timeline
  • Prepare verification report before issuing the invoice and send to the customers
  • Keep records of customer interactions, process customer accounts and properly file documents
  • Arrange appointment with customers and help to prepare necessary quotation
  • Maintain an orderly workflow according to the priorities set by Customer Service Supervisor & Commercial & Operation GM
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Take ownership of customer’s issues and follow up problems and offer solution
  • Learning about the organization’s product or services and keeping up to date the changes
  • Understanding the overall process, Sales & Marketing Strategies & action plan, system and operations process until invoice are paid
  • Cooperate with finance & account to monitor AR invoice and follow up for payment and accrue report
  • Need to go and coordinate with ground operation if necessary and as assigned

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