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Kerry

Customer Service Executive (Mandalay - Myit Nge)

Job Summary

The Customer Service Executive is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

To represent the company as the contact person with the customer.

Responsive of day to day customers inquires form Sales and Marketing and coordinate with operations & fleet team to solve all challenges via incoming call and/or email.

To check daily job condition via system, phone call or email

Open job in the system, communicate with operations team members to deliver the order instruction from customer within a definite timeline

To open and close FMIS job status and must be clear before payment term.

Need to support HOD for month end reports

Need to understand each customer nature and behavior which are related warehousing and trucks and rail transportation with company.

Maintain good relationship and network connections among customers, suppliers, sales & marketing, operations, finance & accounting and other related parties

Monitor and maintain the company’s reputation and upholding the company’s values

Prepare verification report before issuing the invoice and send to the customers

Monitoring & coordinate both Warehouse & Dry Port / Fleet team for job process in action.

Requirement 

Any bachelor degree

Good communication skills and personality.

Able to work under pressure, adaptability and well organize.

Problem Solving and adaptive skills.

Software user friendly.


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Mandalay
| Full Time |
$ Confidential
2mos
Mandalay
| Full Time |
MMK 200,000 - 400,000
2mos
Mandalay
| Full Time |
$ Confidential
3w