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1 month ago

Job Summary

Customer Service Executive responsibilities include, managing incoming calls, dealing with operation team and identifying and assessing customer needs to achieve satisfaction. Reports to Manager or Head of department.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

Job Description

  • Collecting Services Orders from Customers via phone or email or other communication channels
  • Responsive of day to day customers’ inquiries and manage large amounts of calls
  • Communicate, adjust and sharing the required information to Operation Team such as packing list and other special requirements. (Such as plan to provide food grade container, ETA at customer’s destination, Make outsourcing container, trucks, job date negotiation)
  • Reply back to customer about Services Booking Confirmation and share other required information to customer
  • Provide accurate, valid, and complete information to customer by using the right methods/tools

Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Quick Responsiveness to all customers,  collogues, management team on time including private time.
  • Develop and maintain customer engagement through online and offline channels, optimizing service quality and customer satisfaction.
  • Provide GM with appropriate and timely reports Prepare product or service reports by collecting and analyzing customer information
  • Support the Sales & Customer Service team to achieve revenue and sales targets by addressing customers’ requirements
  • Follow communication procedures, guidelines, and policies by company and team leader
  • Understand client needs through regular interaction and recommend
  • Build healthy and long term relationships with all business partners


  • Job Description
    • Collecting Services Orders from Customers via phone or email or other communication channels
    • Responsive of day to day customers’ inquiries and manage large amounts of calls
  • Communicate, adjust and sharing the required information to Operation Team such as packing list and other special requirements. (Such as plan to provide food grade container, ETA at customer’s destination, Make outsourcing container,trucks, job date negotiation)
  • Reply back to customer about Services Booking Confirmation and share other required information to customer
  • Provide accurate, valid, and complete information to customer by using the right methods/tools
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Quick Responsiveness to all customers,  collogues, management team on time including private time.
  • Develop and maintain customer engagement through online and offline channels, optimizing service quality and customer satisfaction.
  • Provide GM with appropriate and timely reports Prepare product or service reports by collecting and analyzing customer information
  • Support the Sales & Customer Service team to achieve revenue and sales targets by addressing customers’ requirements
  • Follow communication procedures, guidelines, and policies by company and team leader
  • Understand client needs through regular interaction and recommend
  • Build healthy and long term relationships with all business partners


Job Requirements

  • Any Graduate, preferable in Diploma in Logistics Management, Supply Chain Management ,Business Management or equivalent.
  • Age between 24 ~ 30 years
  • At least 2 years of working experience in logistics field and relevant experience preferred (Min 1-year direct client selling experience) and LCCI or accounting background
  • Excellent interpersonal skill in verbal, written communication and negotiation skill
  • Willing to work hard, Ability to multitask, prioritize and manage time effectively
  • Have good English language and computer literate

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