Customer Service (Female -3)
• Manage large amounts of incoming calls,collect order online (Facebook,phone)
• set up new customer accounts.
• keep records of customer interaction and transactions.
• provide feedback on the efficiency of the customer service process
• prepare and distribute customer activity report.
• organize workflow to meet customer time frames.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Desired Skills and Expertise
• age 25 years and above
• Minimum 1 years experiences with related field.
• Any graduate and good communication, Computer and English knowledge
• Active, strong ,good attitude and co-operate with team.