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KBZ

Customer Service Manager

Job Summary

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  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description

Job Requirements

  • Minimum 3 years of banking industry experience
  • 5 years or more overall work experience with clear evidence of  service and sales/ relationship management experience;
  • Customer service focus and customer-centric mind-set
  • Ability to manage relationships both internal and external and multi-task;
  • Any mandatory certifications as required for financial products
  • service orientation;
  • Intuitive to customer’s needs;
  • Strong communication and interpersonal skills, ability to build and maintain relationships;
  • Must understand customer relationship management (CRM);
  • Ability to analyse and solve problems quickly;
  • Self-motivated, flexible;
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills.
  • Customer-oriented mindset.

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