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KT

Customer Service Manager

Job Summary

Customer Service Manager

  • Minimum Qualification: Unspecified
  • Experience Level: Executive level

Job Description

Customer Service Manager

Responsibilities:

  • Achieves objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing systems & work flows, assuring productivity, quality and providing service standards to customers; resolving problems; completing audits; identifying customers and market trends; determining system improvements; implementing changes.
  • Responsive challenges via incoming calls and/or e-mail.
  • Determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, bench-marking best practices, analyzing information and applications.
  • Improves customer service quality results by studying, evaluating and re-designing processes, monitoring and analyzing results; implementing changes timely when needed.
  • Maintain tariff in FMIS system, once customer accepted quotation.
  • Draw a Booking Plan for MMT and monitor the planning of Trucks.
  • Verify the tariff which CS team submit for S&M Director/GM to approve.
  • Open job in the system, communicate with operation team members to deliver the shipping instruction from customer within a definite timeline.
  • Accomplishes information system and organization mission by completing related results as needed.
  • Maintain an orderly workflow according to the priorities set by GM.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Take ownerships of customers' issues and follow up problems and offer solution.
  • Learning about the organization's products or services and keeping up to date the changes to CS & Ops team.
  • Discovering and Negotiating with profitable suppliers to secure advantageous terms. •
  • Understanding the overall process, Sales & Marketing Strategies & action plans, FMIS and operation process (including port handling and customs clearance procedures for specific accounts) until invoices are paid.
  • Also cooperate with finance & account to monitoring AR invoices and following up for payment.

Requirements:

  • A Bachelor degree in Business Administration, Management, Marketing or related fields.
  • 2 or 3 years work experience in related field.
  • Direct experience working in logistics business/company would be an advantage.
  • Excellent internal & external communication skills.
  • Solid organizational skills including attention to detail and multitasking skills.
  • Strong working knowledge of Microsoft Office and other software.
  • Excellent knowledge of management methods and techniques.
  • Awareness of industry's latest technology trends and applications.
  • Must be able to read, write and speak English very good level.

The preferred competencies:

  • Good & Clear Communication skills
  • Leaderships Skill: To motivate the team, work with them to make sure they abide by all company policies and procedures.
  • Problem Analysis and Problem Solving Skills
  • Decision Making
  • Flexibility and Initiative
  • Planning & Organizing Skills

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Yangon
| Full Time |
MMK 200,000 - 400,000
2mos
Yangon
| Full Time |
MMK 200,000 - 400,000
1yr
Yangon
| Full Time |
$ Confidential
2mos