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Asia General Holding

Customer Service Manager(Electrical) Male

Asia General Holding

Engineering & Technology

Manufacturing & Warehousing MMK 1,000,000 - 1,500,000 Negotiable
New
1 week ago

Job Summary

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

  • Minimum Qualification:Bachelor
  • Experience Level:Management level
  • Experience Length:5 years

Job Description/Requirements

Duties and responsibilities

 

  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity, and profitability
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer service projects and initiatives
  • Evaluate and performance manage staff

 

Education and Experience

  • B.E(EP)/ B.Tech/ A.G.T.I
  • Customer service experience in related field
  • Supervisory experience
  • In-depth knowledge of customer service principles and practices
  • Proficiency in CRM systems

Key Competencies

  • Customer service focus
  • Problem analysis and problem-solving
  • Decision-making
  • Planning and organizing
  • Need to work out of duty hours

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