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Job Summary

Customer Service Officer

  • Minimum Qualification: Unspecified
  • Experience Level: Executive level

Job Description

Customer Services  Officer (Electronics Home Appliances)                                                                                           Job description
• collect  order online (Facebook,phone)
• Manage large amounts of incoming calls 
• Generate sales leads 
• set up new customer accounts.
• keep records of customer interaction and transactions.
• provide feedback on the efficiency of the customer service process
• prepare and distribute customer activity report.
• organize workflow to meet customer timeframes.
• Identify and assess customers’ needs to achieve satisfaction 
• Build sustainable relationships and trust with customer accounts through open and interactive communication 
• Provide accurate, valid and complete information by using the right methods/tools 
• Meet personal/customer service team sales targets and call handling quotas 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer 
interactions. 
• Follow communication procedures, guidelines and policies 
• Take the extra mile to engage customers

Desired Skills and Expertise
• age 25 years and above 
• Minimum 3 years experiences with related field. 
• Any graduate and good communication, Computer and English knowledge 
• Active, strong ,good attitude and co-operate with team.

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