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Customer Service Officer(For Vet Clinic)

Job Summary

This position is to open and maintain the patients’ accounts by recording transaction and patients’ account

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Job Description 

  • Open and maintain the patients’ accounts by recording transaction and patients’ account
  • Know how to resolve pets’ owners’ complaint by listening what the problems are
  • Work closely with vet technicians and vet surgeons to get patients’ feedback
  • Work closely with marketing team in the case of market analysis
  • Prepare the reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls and follow up calls
  • Play major roles to achieve customer satisfaction
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
  • Keep records of patients for follow up cases (customer retention program)
  • Resolve customer complaints via phone and email
  • Use telephones to reach out to customers and verify account information
  • Close out or open call records



  • Any university degree holder with 1-2 years of experiences as a customer services field
  • Must be cheerful person and work under pressure
  • Able to manage complaints timely
  • Good attitude and good team spirit

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| Full Time |
$ Confidential