§ Provide knowledgeable answers to customer via phone, social media and e-mail enquiries regarding products and order processing.
§ Assist clients on order online.
§ Deal with orders in the back office and liaise with logistics.
§ Follow up on orders and liaise with customers, retail, repair services, buyers, etc.
§ Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
§ Assist customers with after-sales service issues.
§ Be a primary contact for customer inquiries about our products and brand.
§ Able to communicate concisely our company policies to client.
§ Maintain and update regular client correspondence.
§ Managing a team of representatives offering customer support.
§ Overseeing the customer service process.
the training and standardization of service delivery.
§ Conducting quality assurance surveys with customers and providing feedback to the relevant staff.
§ Possesses excellent product knowledge to enhance customer support.
§ Develop collaborative, positive working relationships with staff at our traditional boutiques.
§ Maintaining a pleasant working environment for your team.
Competencies and Skills Required
§ A bachelor’s degree in Administration or related field.
§ A minimum of 3 years' experience.
§ Excellent interpersonal and written and oral communication skills.
§ Ability to lead a team.
§ Knowledge of CRM systems.
§ Computer skills.
§ Knowledge of mediation and conflict resolution techniques is preferable.
§ Ability to handle pressure