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Job Summary

We are looking for a Customer Service Rep for eCommerce Business.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

§  Provide knowledgeable answers to customer via phone, social media and e-mail enquiries regarding products and order processing.

§  Assist clients on order online.

§  Deal with orders in the back office and liaise with logistics.

§  Follow up on orders and liaise with customers, retail, repair services, buyers, etc.

§  Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.

§  Assist customers with after-sales service issues.

§  Be a primary contact for customer inquiries about our products and brand.

§  Able to communicate concisely our company policies to client.

§  Maintain and update regular client correspondence.

§  Managing a team of representatives offering customer support.

§  Overseeing the customer service process.

§  Planning the training and standardization of service delivery.

§  Conducting quality assurance surveys with customers and providing feedback to the relevant staff.

§  Possesses excellent product knowledge to enhance customer support.

§  Develop collaborative, positive working relationships with staff at our traditional boutiques.

§  Maintaining a pleasant working environment for your team.


Competencies and Skills Required

§  A bachelor’s degree in Administration or related field.

§  A minimum of 3 years' experience.

§  Excellent interpersonal and written and oral communication skills.

§  Ability to lead a team.

§  Knowledge of CRM systems.

§  Computer skills.

§  Knowledge of mediation and conflict resolution techniques is preferable.

§  Ability to handle pressure

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