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Job Summary

Customer Service Executive –Male– 2 Posts

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Customer Service Executive –Male– 3 Posts

Job Requirement

-      Minimum (1) year expedience in Hardware / Network Installation and Troubleshooting.

-      Must have able to use MS office tools and sufficient skill must have in public relation.

-      Any graduated

-      Must have English 4 skills

-      Good customer service skills

Job Descriptions

-      Effectively manage large amounts of incoming calls

-      Mainly answer phone calls professionally and handle customer complaints(Both technical ans non-technical), provide appropriate solutions and alternatives within the time limits and follow up the ensure resolution

-      keep phone call records exactly and timely with excel and report to relevant department daily, weekly and monthly via mail at every morning.

-      Identify and assess customer's needs to achieve satisfaction

-      Build sustainable relationships of trust through open and interactive communication

-      Provide accurate, valid and complete information by using the right methods/tools.

-      Route calls to appropriate resource and follow up customer calls when necessary and also keep records customer's feedback.

-      Customer Service Management & SLA Management

-      Follow communication procedures, guidelines and policies

-      To do tasks given by Supervisor, Manager and others immediate duties depend on condition.

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Yangon
| Full Time |
$ Confidential
2mos
Yangon
| Full Time |
MMK 200,000 - 400,000
2mos