ROLE ACCOUNTABILITIES
- Managing the customer life cycle end to end.
- Segmenting the customers into various value bands and deciding appropriate interventions to extract higher value.
- Identify opportunities in various buckets to extract more value.
- Work on transitioning customers from low value to high value.
- Create and execute programs to enhance longevity of customers on network
- Working closely with the product teams to decide on interventions and also working with the campaign teams for running promotions.
- Work closely with the digital / mpitesan team to get customers on various digital platforms

EXPERIENCE AND QUALIFICATIONS
- Bachelor degree
- Candidate should be strong analytically and have communication skills.
- 5-6 years of experience in telecom in similar roles
- Flexible and Agile in his approach and should be a quick learner.
- Should have worked across various organizations / roles / locations.