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Job Summary

Digital marketing manager responsible of planning and managing marketing campaigns that promote a company's brand, products, and services that planning campaigns, analyzing metrics, and identifying trends.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

  • To manage the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction.
  • To Lead Operation Management in the execution of business plans and strategies.
  • To provide a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
  • To manage Customer Service through Ecommerce.
  • To handle and manage online customer registration and activation.
  • To manage investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill issuing refunds or compensation to customers.
  • To coordinate with corporate partners.(Operations smooth run)
  • To handle and manage with customer on digital platform.
  • To collaborate with company executives to develop strategic plans for business growth based on short-term and long-term goals, communicate those goals to your team, and guide them to success.
  • Able to manage Brand Acquisition, Sales Target Plan & need to target GMV.
  • Able to align with other section and perform fulfill by CCP target.
  • Able to perform Department' budget control.
  • To implement Web/ App for needed E-commerce platform process by instruction from Head.
  • To increase sales performance, brand, register customer.
  • Active customer rate, monthly customer satisfaction made and submit growth rate.
  • To implement CRM implementation, A&P implementation on schedule.
  • To instruct to your team for CX customer rate, Customer response time (within 5 minutes), OSL control.
  • Focusing on the task of exporting foreign markets in order to get more export market and sale from export  process.

Requirements:

  • Any Bachelor’s Degree and MBA is more preferable.
  • Must have minimum 5~7 years related field.
  • Must have strong communication and negotiation skill.
  • Must have skill in leadership and interpersonal.


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Anonymous Employer
Yangon
| Full Time |
MMK 800,000 - 1,000,000
Job Function: Admin & Office
2mos