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UMG

Digital Operations Manager

Job Summary

Any Graduate minimum 5 years in related role and preferably in E-commerce. Experience leading teams and motivating. Knowledge of programming languages.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Any Graduate

 minimum 5 years in related role and preferably in E-commerce.  Experience leading teams and motivating.  Knowledge of programming languages.

Customer Service on operational issues that affect customer experience including order troubles, digital order fulfillment, cancellations/returns, etc

Strong interest in process improvement – find ways to make processes more efficient and streamlined.

Fluent in Burmese and English,

 Make sure that processes are being followed and that teams are collaboratively to continuously improve them. 

• Define, develop, and own initiatives that remove blockers and improve the overall performance of the digital team.

• Research, develop and own relationships with external third-parties (ex. payment providers, analytics, etc.) to ensure Beeshop has the required partners to perform successfully.  

• Manage third-party vendor relationships, coordinate weekly, monthly, and quarterly meetings, generate reports to review operations and support day to day operations.

  • Make sure products are set-up accurately and completely with all details and necessary information. 

• Monitor site performance and bring bugs and improvements to the software team. 

  • Oversees the productivity of E-commerce platforms and manages the day-to-day operations such as but not limited to, increasing sales, efficiency of sales team, performance of customer service and accuracy of the inventories and stocks.

  • Determine & help build the best tools to mine data and automate reporting. 

• Understand business challenges and work proactively with management to discover data insights that enable efficient growth.  • Make sure that the products are timely enabled/disabled as per the terms with the merchants to ensure compliances and smooth sales.

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Yangon
| Full Time |
USD 500 - 750
Job Function: Software & Data
2mos