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General Manager (Sales & Operation)

Job Summary

General Manager (Sales & Operation) should be run to smooth on Depart' operation.

  • Minimum Qualification: Masters
  • Experience Level: Management level
  • Experience Length: 7 years

Job Description

Requirements
  • Any Bachelor’s Degree and MBA is more preferable.
  • Must have minimum 5~7 years related field.
  • Must have strong communication and negotiation skill.
  • Must have sill in leadership and interpersonal.

Job Descriptions

  • To manage the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction.
  • To Lead Operation Management in the execution of business plans and strategies.
  • To provide a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
  • To manage Customer Service.
  • To handle and manage online customer registration and activation.
  • To manage investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill issuing refunds or compensation to customers.
  • To coordinate with corporate partners.(Operations smooth run)
  • To handle and manage with customer on digital platform.
  • To collaborate with company executives to develop strategic plans for business growth based on short-term and long-term goals, communicate those goals to your team, and guide them to success.
  • Able to manage Brand Acquisition, Sales Target Plan & need to target GMV.
  • Able to align with other section and perform fulfill by CCP target.
  • Able to perform Department' budget control.
  • To implement Web/ App for needed E-commerce platform process by instruction from Head.
  • To increase sales performance, brand, register customer.
  • Active customer rate, monthly customer satisfaction made and submit growth rate.
  • To implement CRM implementation, A&P implementation on schedule.
  • To instruct to your team for CX customer rate, Customer response time (within 5 minutes), OSL control .

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