- Any Bachelor’s Degree and MBA is more preferable.
- Must have minimum 5~7 years related field.
- Must have strong communication and negotiation skill.
- Must have sill in leadership and interpersonal.
- To manage the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction.
- To Lead Operation Management in the execution of business plans and strategies.
- To provide a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
- To manage Customer Service.
- To handle and manage online customer registration and activation.
- To manage investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill issuing refunds or compensation to customers.
- To coordinate with corporate partners.(Operations smooth run)
- To handle and manage with customer on digital platform.
- To collaborate with company executives to develop strategic plans for business growth based on short-term and long-term goals, communicate those goals to your team, and guide them to success.
- Able to manage Brand Acquisition, Sales Target Plan & need to target GMV.
- Able to align with other section and perform fulfill by CCP target.
- Able to perform Department' budget control.
- To implement Web/ App for needed E-commerce platform process by instruction from Head.
- To increase sales performance, brand, register customer.
- Active customer rate, monthly customer satisfaction made and submit growth rate.
- To implement CRM implementation, A&P implementation on schedule.
- To instruct to your team for CX customer rate, Customer response time (within 5 minutes), OSL control .