Perform other tasks as required
- Ensure good customer service quality at branches by promoting customer service culture, proper customer complaint handling system, grooming standard, cleanliness throughout the Bank’s network nationwide.
- Conduct branch inspection to make sure all arrangements are properly established and well managed.
- Ensure branch operation is running smoothly by identifying all challenges/issues faced by those branches and take action or communicate to relevant functions for improvement. HBM provides all kind of supports to branches as necessary.
- Propose/recommend concept of layout design of all delivery channels including branch offices building, Project collaborations and others as well as office equipment necessity for branch’s operations to be more attractive, convenient good security standard and cost saving.
- Works with Legal team to ensure that all delivery channels are legally set up and permitted and/or licensed by relevant authorities or regulators.
- Develop bank delivery channels by studying, assessing, and recommending to set up/deploy new distribution networks including branches, Project Collaborations, and others. Moreover, HBM also oversees the effectiveness of branches/Projects/others in order to decide and/or recommend for renewal/extension or relocation of existing channels to alternative prime location to improve the accessibility,
- visibility, security and profitability.
- Evaluate and select branches with the best performance based on defined criteria in providing reward and/or bonus, and to show achievement of each branch.
- Oversee overall branch performance included financial and operational by setting up key performance indicators, monitoring, appraisal, feedback and motivation.
- At least bachelor’s degree in business, management or other related field.
- Comprehensive knowledge of banking/financial institution rule
- Good in English for both written and spoken
Skills and Experience
At least five years banking/financial institution experience.
Good communication and inter-personal skill