(1) ICT Management
(2) Network and Server Administration
(3) User Support
Assist to ICT officer to develop/implement ICT Plan.
Supervise hardware maintenance provided by vendors.
Administration and maintenance of MS Windows Server 2008/2012 Server.
Administration of G Suite Admin Console, Manage Setting, Users & Devices, etc
Maintenance of workstations, printer/copiers and ICT equipment.
Management and administration of UNOPS data backup system.
Maintenance of Cisco and Dell WAN/LAN equipment.
Maintenance of communication equipment (VSAT, Fiber Optic Link, Wireless and VHF radio, etc.).
Administration and maintenance PABX system.
Maintenance of Video and Audio conferencing equipment and ICT equipment.
Install the workstation and require ICT facilities for users.
Provide hardware and software troubleshooting support to the office, seeking technical advice and
support from ICT colleagues as required.
Support desktop operating system, standard Windows software, and various UNOPS customized
Support G Suite Applications and related issues
Provide staff training on all hardware, software, file management/maintenance and LAN systems if
Propose tools and methods for improving the desktop working environment
Ensure optimal quality services by maintaining ownership of all reported problems until appropriate
resolution is reached and communicated to the person reporting the problem.
Assist to ICT team on finding out solution for the ICT related issues
High school diploma is required.
A Bachelor or master’s degree in computer science or related field will be considered a strong asset
(5) years of experience in Information Technology functions are required in combination with a high
A BA or a MA degree may substitute for some or all the required years of experience respectively
Minimum (3) years of LAN and Desktop operating systems, graphics software, electronic mail systems,
and related tools and techniques are required