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ICT Senior Assistant ( UNOPS)

Job Summary

Provide day to day support to users and perform maintain ICT system environment to ensure system availability.

  • Minimum Qualification: Bachelor
  • Experience Level: Executive level
  • Experience Length: 3 years

Job Description/Requirements

Functional Responsibilities

(1) ICT Management

(2) Network and Server Administration

(3) User Support

Assist to ICT officer to develop/implement ICT Plan.

Supervise hardware maintenance provided by vendors.

Administration and maintenance of MS Windows Server 2008/2012 Server.

Administration of G Suite Admin Console, Manage Setting, Users & Devices, etc

Maintenance of workstations, printer/copiers and ICT equipment.

Management and administration of UNOPS data backup system.

Maintenance of Cisco and Dell WAN/LAN equipment.

Maintenance of communication equipment (VSAT, Fiber Optic Link, Wireless and VHF radio, etc.).

Administration and maintenance PABX system.

Maintenance of Video and Audio conferencing equipment and ICT equipment.

Install the workstation and require ICT facilities for users.

Provide hardware and software troubleshooting support to the office, seeking technical advice and

support from ICT colleagues as required.

Support desktop operating system, standard Windows software, and various UNOPS customized

systems.

Support G Suite Applications and related issues

Provide staff training on all hardware, software, file management/maintenance and LAN systems if

need.

Propose tools and methods for improving the desktop working environment

Ensure optimal quality services by maintaining ownership of all reported problems until appropriate

resolution is reached and communicated to the person reporting the problem.

Assist to ICT team on finding out solution for the ICT related issues

Education/Experience/Language requirements

Education

High school diploma is required. 

A Bachelor or master’s degree in computer science or related field will be considered a strong asset 

Experience

(5) years of experience in Information Technology functions are required in combination with a high

school degree. 

A BA or a MA degree may substitute for some or all the required years of experience respectively

Minimum (3) years of LAN and Desktop operating systems, graphics software, electronic mail systems,

and related tools and techniques are required

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