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Job Summary

IT Manager

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

IT Manager - BE/ B.tech MCA with 3-4 years’ experience in Handling IT Infrastructure.

·         Should have proven trackrecord of software development and working in ERP environment.

·         Extensive knowledge of ITIL Framework, with experience implementing ITIL best practices; ITIL Certification is a plus

·         Ability to recognize the right tool for the right situation/problem, equal weighting of both commercial and open-source solutions

·         The ability to take initiative, solve problems, make big decisions, take risks and communicate effectively

·         Experience in setting Key Performance Indicators for a Service Desk team, and managing the team to deliver on SLAs.

·         Ability to thrive in a fast-paced startup environment

·         Superb communication skills, capable of explaining highly technical problems in plain English

·         Previous work experience in a quickly scaling business is a plus

·         Previous experience with ServiceNow is a plus

·         Ability to perform well and keep the team motivated under-pressure and tight timelines 

·         Develop robust and mature incident, event, and problem management procedures for the IT Services team.

·         Train end-users on best practices, new software and policies.

·         Spearhead IT projects and oversee their completion success.

·         We're an agile, fast-growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

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