Job Title : IT Officer
Location : Zonal Office, Meiktila.
Number of Position : 1
Type of Contract : Open
Reports to : IT Administrator
IT Officer shall be in charge in providing support to Early Dawn employees in terms of all Software tools of work. He must be familiar with the Kredits System and can immediately provide assistance to any software related inquiries of Early Dawn Employees.
He shall be responsible in ensuring the integrity of the Kredits Database and can also provide assistance in generating pertinent reports.
With the support of Head of IT & MIS, he shall also be responsible in training and re-training employees on how to use Software tools especially Kredits System. He shall ensure that all employees can properly take advantage of all the Software Capabilities and Productivity tools of Early Dawn.
Installing and configuration client computer hardware system and applications
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
Talking internal staff through a series of actions, either face to face or over the telephone to help set up the system or resolve issues
Liaise with and provide training and support to, end user and staff on computer operating system and other issues.
Supporting the roll-out new application
Responding in a timely manner to service issues and requests
Support development and implementation of new IT-related activity and inventory manage
Assist and maintain an IT inventory of all items and peripheral equipment
Bachelor’s in computer information technology Degree (relevant education/ qualification)
Minimum 2-3 years’ experience in IT Support Role
Excellent technical knowledge of network and hardware, including Microsoft platform
Excellent Communication Skills
Good in English and Myanmar Language Skills (reading, writing, understanding)
Effective interpersonal skills and teamwork & relationship building skills
Able to Travel if required