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MPT

It strategy team - senior deputy manager

Job Summary

- Bachelor degree in Information Technology - ITIL 4 Certified, IT Architecture, IT Infrastructure - Project Management - 5 Years experience of System Integrations, ITIL processes and Service Delivery management - 2 years experience in IT Strategy, (Standardization, & Process Improvement) - 6 years experience in troubleshooting various IT issues

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 6 years

Job Description/Requirements

- To provide suggestions and contributions within IT division in term of IT architecture, Operation Efficiency and other standardization, IT process and governance, and vendor evaluation

- To analyse cross departments's requirements (either new requests or change requests) for integarting with API Gateway to onboard their integrations on the API Gateway platform

- To cooperate with other System PICs within IT Division to implement smooth and robust integrations while considering dependencies of each IT services and systems

- To provide Operational support for API Gateway, including modifications of existing flows and new changes from related departments and stakeholders 

-To manage and monitor vendor's KPIs & SLAs for operations as the system owner (including incidents, requests, change, problem and asset management) to drive overall IT service quality with defect-free

-  To solve end user complaints and incidents occurrence in API GW to make recovery of the services in short time frame to reduce service impact 

- To update and review RFP documents, contractual terms and various IT policies to generate standardized documentations which are compliant with company policy

 - Service-minded attitude

- Good at vendor management

- Excellent team work spirit

- Understanding business and technical processes

- Quick learner with adaptive nature

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