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Job Summary

IT Support

  • Minimum Qualification: Unspecified
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

The IT Support will be responsible to Supporting, maintaining and coordinating with the regional IT team for all of the Information and Communications Technology related matter of the company.

Job Description:
  • Provide 1st level support and problem solving on IT equipment such as PC, Notebook and Printer.
  • Responsible to maintain the CCTV, Telecommunication system and other IT equipment.
  • Provide 1st level support and problem solving on business application to the end users.
  • Maintain an up-to-date status inventory and maintenance log containing computer hardware, software, replacement parts and program upgrades.
  • Work closely with the IT Infrastructure Team to monitor the IT infrastructure to ensure the readiness and timely problem solving.
  • Be the initiator to continuously improve the IT to support the business.
  • Ensure that all IT processes and services are in line with the company policy, standard and guideline.
  • Provide training for end-users on basic computer operations and user related application for example Microsoft Office.
  • Be the main contact point with all IT suppliers.
  • Coordinate with project and operations teams and carry out tasks as per HO’s instructions for implementation of dry port and rail project business.
Requirements:
  • Good knowledge computer hardware and peripherals such as printers and scanners. 
  • Good knowledge in the client applications including Microsoft Windows, Microsoft Office and etc. 
  • Good knowledge in IT Service Management methodology, Telecommunication Systems and Components including VOIP Technologies/Video Conference.
  • Fair knowledge in Network technology including LAN, WAN, WIFI, VPN. Network Equipment including router, firewall, load balance and etc.
  • Fair knowledge in Server technology including Microsoft Windows Server, IBM AIX Server, Redhat Linux and VMWare.
  • Direct experience in IT application support of Logistics business would be an advantage.
  • Good command in English and ability to communicate in Thai is an advantage.
  • Service mind. Team player. Good analytical and problem solving skills
  • Bachelor's Degree in IT, Computer Science, Computer Engineering, MIS, Telecommunication or related fields
  • At least 2 years’ experience in IT Support with multi-national companies would be an advantage.
The Preferred Competencies:
- Able to work under pressure and able to participate as an active team player.
- Planning and prioritizing effectively.
- Able to keep update information on changing technologies.
- Able to speak English would be an advantage.

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