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IT Systems Officer (The Union)

Job Summary

University degree/ Diploma in IT, Computer Science or Information system At least 3 years of work experience in a related area Written and spoken English is needed to complete tasks

  • Minimum Qualification: Diploma
  • Experience Level: Executive level
  • Experience Length: 3 years

Job Description/Requirements

DUTIES AND RESPONSIBILITIES

• Regular overall supervision and monitoring of project activities in assigned townships

• Ensure the systems and processes in programme support meet donor and Union guidelines

• Responsible for the smooth running of computer systems and ensuring users get maximum benefits from them, by ensuring that the right systems are installed.

• Provide a high degree of proactive IT solutions and solve technical and applications problems, either over the phone or in person.

• Install and configure computer hardware operating systems and applications (computer hardware, software, server, networks, printers, scanners, etc.)

• Regularly monitor and maintain computer systems and network, printers, CCTV, and IT equipment

• Troubleshoot system and network problems and diagnosing and solving hardware or software faults in a timely manner

• Provide support, including procedural documentation and relevant reports

• Support the roll-out of new software applications

• Set up new e-mail users' accounts, profiles, and groups and dealing with password issues

• Respond within agreed time limits to call-outs

• Test and evaluate new technology

• Conduct electrical safety checks on computer equipment

• Obtain replacement or specialist components, fixtures, or fittings

• Maintain records of software licenses

• Manage stocks of equipment, consumables, and IT supplies

• Provide technical inputs for the procurement of IT equipment, software, and suppliers’ information

• Strengthen external collaboration with external IT Consultants and service providers for IT Services

• Work with field offices to provide advice and assistance to resolve issues

• Provide inputs for the IT budget as appropriate

• Conduct IT-related orientation to new joiner of The Union

• To proactively support other department and programme team members and provide assistance when current assignments are finished

• To keep updated work plan of assignments with due dates with outstanding status and provide monthly to supervisor

• To perform other tasks assigned by the supervisor


RECRUITMENT CRITERIA

• University degree/ Diploma in IT, Computer Science or Information system

• At least 3 years of work experience in a related area

• Written and spoken English is needed to complete tasks

• Computer literacy specifically in Microsoft Office (Excel, Word, Power-point, Outlook, Access), online platforms and smartphones

• Excellent knowledge of Office 365 Teams/Groups/Delve/SharePoint/OneDrive

• Hands-on experience in MS Windows Server, Router, Active Directory, and mobile device support

• Be absolutely respectful to all confidential issues regarding staff’ information or any information concerned with programme or issues discussed in the office

• Personal integrity, Honesty and positive thinking

• Good analytical skills with the capability to focus on details

• Ability to think creatively to solve problems effectively and efficiently

• Ability to quickly learn and proactively contribute to developing internal systems.

• Ability to quickly adapt new technology to simplify and improve processes

• Ability to work both independently and in collaboration with others 

• Ability to plan and organise with sufficient details and accuracy.

• Ability to proactively communicate in writing and verbally with persons at all levels of The Union

• Ability to work in a complex environment with multiple tasks, short deadlines and intense pressure to produce the required quality work plan

• Ability to prioritize and manage a high-volume workload in a fast-paced work environment, and demonstrate flexibility, and integrity

• Agreement with the Union’s Mission and Values: Link to Mission & Values

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