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KBZ

Junior Executive - Customer Service (Health Insurance)

Job Summary

Junior Executive - Customer Service (Health Insurance)

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Duties and Responsibilities:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Able to provide products or services information to the customers.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.            
  • Respond to customer problems or complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries,complaints, or comments, as well as actions
    taken
  • Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
  • Escalate drug related calls as appropriate to licensed pharmacist for resolution

                           

Requirements are :

    * Any Graduate
    * Minimum (2) years of working experience in database field                   
    * Must be computer literate and familiar with MS word/ Excel and Power Point

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Mandalay
| Full Time |
$ Confidential
2mos
Mandalay
| Full Time |
MMK 200,000 - 400,000
1mo