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Job Summary

Urgent Looking to Provide 1st Level support to customers according to the requirements set out by the Technical Operations Manager for Sysnet Direct and In-direct customer’s requirements.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Job Description

  • Level 1 support for Windows OS installation and troubleshooting, Outlook configuration and troubleshooting, Network \ local printer installation and troubleshooting, Pc data migration while doing pc changes,  

  • Provide level 1 support for Other Microsoft Products.

  • User creation and password reset and unlock the accounts on windows active Directory.

  • Provide the basic hardware troubleshooting support 

  • Willing to learn and support server related basic support.

  • Provide Level 1 Support for Simple WIFI and Network related job.

  • Fill out the site Visit report, WhatsApp message update in the group for onsite arrival & Off time

, so that utilization is properly reflected when billing for customers' work hours utilizations.

  • Attend Weekly /Scheduled Engineers meeting 

  • Updated ticket status with accurate work log to Helpdesk team after remote / Onsite work has been conducted

  • Provide Project Management skills for small-sized projects where required

  • Be part of the Engineering team providing high-level solutions for a wide variety of projects according to the customers’ requirements and scope of work

  • Willing to study & Learn new IT technologies & products that may be required as part of future projects

  • Willing to work after office hours \ Weekend when only for urgent matters.

Requirements :

Minimum Degree / Diploma in IT 

+ 1 year of IT Field Engineer work 

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| Full Time |
MMK 1,000,000 - 1,500,000
| Full Time |
MMK 200,000 - 400,000
| Full Time |
MMK 200,000 - 400,000
| Full Time |
MMK 200,000 - 400,000