- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competitors.
- Acquiring a thorough understanding of key customer needs and requirements.
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints efficiently to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Experience in sales and providing customized solutions based on individual customer needs.
- Confident with strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels and nationality.
- Possess strong technical competency.
- Excellent organizational skills.
- Ability in problem-solving and negotiation.
- Degree in relevant field.
- Fluent English speaking and writing skills.
- Ability to speak a third language (Mandarin, Japanese, Korean) will be an added advantage.