Definition:

Responsible for developing the Quality strategy, policies, processes, standards and systems for the Automotive Service Group of Company and its supply chain to operate within. This may include auditing to ensure compliance although this may be carried out by a third party accredited body. Will have people and budgetary management responsibility.

Overall Purpose of the Role:

Develop and sustain the Quality Management System in line with the required industry standards (including: TS16949, ISO14001 / ISO 9001 / OHAS 18001), accreditation requirements and business requirements across the organization through existing and new procedures. Regulate, control and improve the quality of all processes throughout the business and the final product. Manage the audit program to ensure that all nonconformities raised against certification bodies during audits are effectively corrected and independently verified. Embed a culture of continuous improvement throughout the company. Lead the team to achieve quality management system targets for customers and business goals. 

Job Description

Strategy and Development

1. Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes and procedures to aid and

improve operational performance

2. Contribute to new business initiatives and projects and review and communicate the impact on Quality Management Systems (QMS), Environmental Management System (EMS) and Other additional to be 

General and Task Management

1. Develop the Management Systems strategy and the management arrangements for key milestones, demonstrating solid progress against plan

2. Manage all external registration requirements to ensure they are met. Liaise with external bodies on all matters relating to registration. Maintain

and improve, in line with business needs

3. Implement all relevant procedures described in the Quality Management System (QMS)

4. Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies

5. Update quality documentation and communicate to carry forward lessons learned from quality concerns

6. Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits

7. Introduce new systems and procedures where appropriate

8. Train others in all aspects of the quality system and application of procedures

9. Undertake regular internal and process audits of the QMS

10. Ensure corrective actions are undertaken to address non conformities found

11. Verify closure of non conformities with Certification Bodies 

12. Hold quarterly audit performance meetings within the business and with Certification Bodies

13. Manage the audit nonconformity data base

14. Provide detailed analysis of nonconformities 

15. Ensure ongoing compliance with the Quality Management System

16. Attend various meetings and action/communicate instructions

17. Produce written reports and make presentations

18. Undertake continuous training and development

19. Identify business improvement opportunities within the organisation

20. Develop, implement and manage key performance indicators (KPIs) for each area of responsibility

21. Set department objectives/KPIs and review and assess ongoing performance of direct reports

22. Ensure KPIs are met by working to the overall plan, including management of, and reporting

23. Report on achievement of targets and identify any actions required

24. Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and

wellbeing of staff and visitors

25. Conduct risk assessments of processes and tasks in the department.

Job Requirements

1. Relevant manufacturing/engineering degree qualifications.
2. Membership of an industry related professional body would be advantageous
3. Significant experience in a manufacturing & service environment, preferably automotive
4. Strong knowledge of the latest tools and techniques
5. Automotive Quality Management System Auditing experience and managing audit programmes
6.  A detailed understanding of TS16949, ISO14001 / ISO 9001 / OHAS 18001
7. Six Sigma/Lean Manufacturing skills (If)
8. Experience of dealing with customers and suppliers
9. Good leadership and man- management skills
10. Good interpersonal skills
11. Ability to manage a variety of cross-functional team members and cross business
12. written, verbal and presentation skills
13. organizational and follow-up skills
14. Competent in problem solving, team building, planning and decision making
15. Commercially aware