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Job Summary

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  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description/Requirements

Job Description

  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that can’t be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, education and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action , as needed
  • Preparing reports and analyzing call center data to improve processes ensure resources are properly allocated and maximize efficiency and customer satisfaction
  • Taking on other tasks or projects to support employees , other managers and call center operations

Job Requirement

  • Bachelor’s degree related with applied position.
  • (Master’s degree preferable)
  • 3 to 5 years experiences in similar position and 5 to 8 years in related fields.
  • Proven experience as call center manager or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Ability to translate your skills to other employees through training and mentoring
  • Previous Experiences and success story is essential to present.
  • Must be willing to travel work extended hours , weekends and holiday

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Yangon
| Full Time |
$ Confidential
2mos
Yangon
| Full Time |
MMK 200,000 - 400,000
2mos