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Job Summary

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  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 6 years

Job Description/Requirements

Job Description

  • Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs
  • Follow up customers to ensure they receive optimal value from purchased products/services
  • Handle tough or complex customer issue by analyzing said problems to come up with solutions effective in addressing customer complaints
  • Provide customers with updates and periodic statements on service developments and changes in trends
  • Establish communication channels through which customers can send in their feedback or challenges for prompt resolution
  • Analyze customer care data and statistics to obtain results useful in taking key business decisions
  • Organize programs for customer care staff to update their job knowledge and enhance their skills
  • Maintain proper record of all customer care operation and activities for reference purposes
  • Assign and designate job territories to customer care staff according to their performance and history
  • Conduct surveys to determine the opinion of customers regarding their products/services

Job Requirement

  • Bachelor’s degree related with applied position.
  • (Master’s degree preferable)
  • 3 to 5 years experiences in similar position and 5 to 8 years in related fields.
  • Good understanding of management practices and techniques
  • Knowledge of performance evaluation and customer service metrics
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Ability to translate your skills to other employees through training and mentoring
  • Previous Experiences and success story is essential to present.

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