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Ericsson

MSIP Operation Assurance - Director

Job Summary

The MSIP Operation Assurance Manager role plays an important part in delivering the service to our client.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 6 years

Job Description

  • Responsible to handle network Active and Passive components;
  • Ensure Operational management activities are efficiently performed and supported by other delivery organizations and functions
  • Seek customer approval for Operational/Passive improvement solutions and negotiate in case of customer non-acceptance
  • Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
  • Perform Governance and Operational review with delivery Organizations and customer.
  • Continuously drive for efficiency, improvements and excellence in service delivery.
  • Lead Energy Invoice reconciliation ensuing energy consumption as per agreed design only. Ensure monthly invoice signoff with customer.
  • First point of contact for Customer for Managing Incidents, Network outages managed by NOC & Back Office.

 

Requirements:

  •            Candidate should have experience in Managed Service delivery Management.
  •            5 year’s experience at the relevant roles. 2 year with position of leader or above.
  • Good knowledge of the telecom network.


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