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Job Summary

Responsible for the Operational performance and Delivery management of the Network Quality and Performance assignment within a Managed Services Deal.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 6 years

Job Description

  • Quality Improvement drive for end-to-end Network performance and optimization activities to be performed on the live network, Broadcast and infrastructure according to the service contracts for RF domain.
  • Delivery Performance Management. Based on the contractual SLA, establish the WLA between the delivery units and the MSIP and monitor the delivery performance according to MS governance model.
  • Holding governance meetings with Customer Regional Business team and Regional Technical teams according to MS Governance model.
  • Manage and control Capacity, Availability, Network Quality & Performance Management activities, based on contractual and customer’s requirement for RAN/RF domain.
  • Coordinate the operational interface between planning & engineering delivery units and customer organization for driving quality improvement activities & Optimization.
  • Analyzing customer requirements and driving discussions with customer and other internal areas regarding customer priority, network Improvement requirement and recommend smart CAPEX Investment to customer, Should have in-depth knowledge for Spectrum strategy establishment to effectively and efficiently use the allocated spectrum;
  • Securing that the Quality Improvement Program reflects end-to-end contractual requirements and Ericsson strategy.
  • Coordinating the “live” network changes with CAB and securing customer approval for changes for RAN/RF network and manage Testing requirements for respective Regions. 
  • Ensuring Geo Plot based Optimization actions and ensure outstanding end customer experience by Proactive Optimization for Special events and festivals.
  • Recommend RF quality improvement solution like Split sectors, 4th Sector, Spectrum refarming, New Sites and Physical Optimization and Lead for closure of actions.
  • Maintain customer network traffic trend and Proactively analysis traffic pattern and issue identification and Isolation for responsible region.
  • Proactively plan and propose solution for Improving Radio network quality and customer experience, Secure customer approval of any such solution and drive for implementation. 
  • Lead Inter-operator benchmarking activity and ensure actions to achieve top position in customer experience. 
  • Continuously work towards efficiency, improvements, automation and excellence in service delivery.

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| Full Time |
MMK 3,000,000 - 3,500,000
| Full Time |
MMK 400,000 - 600,000