- Quality Improvement drive for end-to-end Network performance and optimization activities to be performed on the live network, Broadcast and infrastructure according to the service contracts for RF domain.
- Delivery Performance
Management. Based on the contractual SLA, establish the WLA between the
delivery units and the MSIP and monitor the delivery performance according to
MS governance model.
- Holding governance meetings with Customer Regional Business team and Regional Technical teams according to MS Governance model.
- Manage and control Capacity, Availability, Network Quality & Performance Management activities, based on contractual and customer’s requirement for RAN/RF domain.
- Coordinate the operational interface between planning & engineering delivery units and customer organization for driving quality improvement activities & Optimization.
- Analyzing customer requirements and driving discussions with customer and other internal areas regarding customer priority, network Improvement requirement and recommend smart CAPEX Investment to customer, Should have in-depth knowledge for Spectrum strategy establishment to effectively and efficiently use the allocated spectrum;
- Securing that the Quality Improvement Program reflects end-to-end contractual requirements and Ericsson strategy.
- Coordinating the “live” network changes with CAB and securing customer approval for changes for RAN/RF network and manage Testing requirements for respective Regions.
- Ensuring Geo Plot based Optimization actions and ensure outstanding end customer experience by Proactive Optimization for Special events and festivals.
- Recommend RF quality improvement solution like Split sectors, 4th Sector, Spectrum refarming, New Sites and Physical Optimization and Lead for closure of actions.
- Maintain customer network traffic trend and Proactively analysis traffic pattern and issue identification and Isolation for responsible region.
- Proactively plan and propose solution for Improving Radio network quality and customer experience, Secure customer approval of any such solution and drive for implementation.
- Lead Inter-operator benchmarking activity and ensure actions to achieve top position in customer experience.
- Continuously work towards efficiency, improvements, automation and excellence in service delivery.