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MPT

Operation Deputy Manager - Mobile Money

Job Summary

Operation Deputy Manager - Mobile Money

  • Minimum Qualification: Unspecified
  • Experience Level: Executive level

Job Description

Operation Deputy Manager - Mobile Money

Job Description

  • Manage MM service operation processes and continuously improve existing processes
  • Keep up to date all system and operating documentation, properly implement and store
  • Ensure that all MM service operation processes are followed and that tools are available to effectively support MM service
  • Identify opportunities for internal and external processes’ optimization
  • Produce daily, weekly & monthly reports
  • Train and support Customer Care team

Job Requirements

  • Bank card or mobile banking operation background
  • Operation knowledge of MM or banking industry and System-based practice,
  • Interpersonal communication and learning & improvement,
  • Customer-oriented service and numeracy skills,
  • Teamwork

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