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Operation Manager (International Car Rental Service)

Job Summary

Operation management, direct report to general manager, car rental service or fleet management experienced.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Responsibilities:

* Oversee management of bussing contracts, limousine and chauffeur services. Ensuring service levels are adhered to by all team members in a timely and professional manner.
* Provide logistical solutions to all project based services such as short term transportation services for events and corporate entities.
* Customer Service: Work with the team to ensure that one continuously exceeds customer expectations at all times. Liaise directly with the call centre team and BDM's to establish business opportunities with new or existing customers.
* Must ensure that an aggressive sales strategy is adopted to achieve sales and revenue. Establishing sales targets, training on products, services, sales performance, follow up on sales opportunities and converting them. Introduce a recognition and rewards programme based on targets and achievements.
* Staff training and development: Train, mentor and develop skills with team members. Set KPI'S for the team in line with the business objectives, review them periodically and performance manage them to deliver outstanding results.
* Demonstrate business practices that are in line with standards; Handle complaints escalated from both internal and external customers and provide solutions; and Communicate on operational areas supporting all promotional activates targeted to improve inbound sales.
* Present critical data relevant to Bussing, Limousine, Chauffeur & Event Management operations, sales opportunities and performance to the Managing Director on a regular basis; and will also liaise with Rental/Lease and Sales Managers on a regular basis.
* Interact with corporate sales team in establishing support and customer care to individual accounts.
* Support all marketing initiatives that are targeted to improve sales opportunities.

 

Minimum Qualifications/Experience/Skills:

*Degree Qualified

*Minimum 3-4 years previous management experience in at least one of the following fields Sales/Rental/Leasing/Chauffeur/Event Management

*Demonstrates good communication skills - written, verbal and interpersonal skills

*Time management, organized, attention to detail, demonstrates ability to analyze and interpret data into solutions.


Job-Specific Skills:

* Previous team Management experience in disciplines/fields mentioned above
* Ability to influence and motivate
* Demonstrates initiative
* Attention to detail

Behavioural Competencies:

* Leadership skills
* Team Player
* Customer Focused
* Planning, organizing and ability to manage multiple demands
* Quality orientation and accuracy
* Professional
* Commitment to achieve
* Analytical & Numerical ability

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Anonymous Employer
Yangon
| Full Time |
MMK 1,500,000 - 2,000,000